Delivery & Return
Delivery Options Overview
Jwala Shop offers ideal shipping methods for any requirement. Be it low priced through Parcel Post, more quickly via Nepal Transports secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message. You can also check order status in My account page and track your order.
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
| Delivery By Jwala Shop Nepal (Within 24 Hours) | |
|---|---|
| Orders over Rs 50,000: All day delivery. Order anytime: | FREE |
| Orders under Rs 50,000: All day delivery. Order anytime: | Based on Distance |
| Local Pickup time slot from 8noon - 7pm. Order by 7pm. | FREE |
| Delivery By Third Party Transport Agents. ( Takes 2 to 7 Days ) | |
|---|---|
| Transport Agents Selected By Jwala | Not Fixed |
| Transport Agents Sent By Customer | FREE |
What do we mean by small? Items that can be delivered from Two Wheelers, Mini Pickups.
Large items
| Delivery By Jwala Shop Nepal - Within 24H | |
|---|---|
| Orders over Rs 1,00,000 | FREE |
| Orders Under Rs 1,00,000 | Based On Distance and Load |
| Local Pickup time slot from 8am - 7pm. Order by 7pm. | FREE |
| Delivery By Third Party Transport Agents. ( Takes 2 to 7 Days ) | |
|---|---|
| Transport Agents Selected By Jwala | Not Fixed |
| Transport Agents Sent By Customer | FREE |
What do we mean by Big? Big Items that cannot be carried by two wheeler or mini pickup. This will be carried by Trucks.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 10 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the product is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Jwala Shop Store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
If your order hasn’t arrived yet than please check your my account section under My orders you will be able to track your order. You can have conversation with the Jwala Team for your order through My Account page through Conversation Button.
Yes We Deliver on Public Holidays also. If items are already picked from store to delviery than it will be delivered in public holidays also.
Yes, the address you provided in the shipping details in checkout page will be used as delivery location. The delivery agent will call you after reaching the location.
Yes, the items listed here are the items that are actually available in Jwala Shops. The stock that shows in Website is fetched from the inventory management system of Local Jwala Shops so the Stock that are showing in website is 98% accurate. You can expect 24 Hours delivery but for some cases it might get delayed or cost you extra charges.
The Delivery Agent need to have the sign of the customer at the time of delivery. It is not compulsory to sign at the time of delivery. Delivery agent also can take photo proof of item being delievred.
Jwala Shop Nepal: Your Trusted Online Destination for All Your Hardware Needs
Welcome to Jwala Shop Nepal, the premier destination for all your hardware needs. At Jwala Shop Nepal, we understand the importance of having access to the right tools and materials to complete your projects. As an online hardware store, we strive to make it easy and convenient for you to get everything you need for your home or business projects. Our delivery and return policies are designed to ensure that you have a hassle-free experience shopping with us.
Delivery Policy
At Jwala Shop Nepal, we believe in fast and efficient delivery. We offer delivery services across Nepal to make it easier for you to receive your orders at your doorstep. Our delivery times vary depending on your location, but we aim to deliver your orders within 3-5 working days from the time of purchase.
We have a flat delivery fee for all orders, regardless of their size or weight. Our delivery fees are very affordable, and we strive to keep them as low as possible to ensure that you get the best value for your money. We also offer free delivery for orders above a certain amount, so be sure to check our website for any ongoing promotions or discounts.
Return Policy
At Jwala Shop Nepal, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. If you are not completely satisfied with your order, you can return it to us within 7 days from the date of delivery.
To initiate a return, simply contact our customer service team, and we will guide you through the process. We will arrange for the item to be collected from your doorstep and will issue a refund or replacement as soon as we receive the returned item.
Please note that items must be returned in their original packaging and in the same condition as they were received. We do not accept returns for items that have been used, damaged, or altered in any way.
Why Choose Jwala Shop Nepal?
Jwala Shop Nepal is your one-stop-shop for all your hardware needs. Our online store offers a wide range of products, from power tools to plumbing supplies, to cater to all your home or business needs. We strive to offer the best value for your money by providing affordable prices, ongoing promotions, and discounts.
Our delivery and return policies are designed to ensure that you have a hassle-free shopping experience with us. We understand that shopping for hardware can be a daunting task, and that’s why our customer service team is always on hand to answer any questions or concerns you may have.
Conclusion
At Jwala Shop Nepal, we are committed to providing our customers with the best shopping experience possible. Our delivery and return policies are designed to make it easy and convenient for you to get everything you need for your projects. Shop with us today and experience the difference of shopping with Nepal’s premier online hardware store.
