Rules for Sales Agents

Welcome to Jwala Shop’s Sales Agent Program! We value our sales agents and their contributions to promoting our brand. To ensure a positive experience for both our customers and sales agents, please adhere to the following rules:

1. Customer Orders

  • Platform for Orders: Registered sales agents are required to place customer orders exclusively through the online platform provided by Jwala Shop.
  • Cash on Delivery Only: Sales agents must place orders as cash on delivery (COD) only. The delivery and payment collection will be handled by Jwala Shop’s Online Management Team. Sales agents are strictly prohibited from collecting money from customers. Any violation of this rule will result in legal action, including lawsuits filed by Jwala Shop’s legal team.

2. Handling Customers Buying from the Store

  • Customer Preference: Some customers may prefer buying directly from the store, thinking it saves commission. In such cases, sales agents should positively engage with the customer, highlighting benefits such as exclusive discounts or rate differentiations available through the online platform.
  • Professional Conduct: Convince the customer politely and professionally without pressuring them. It’s ultimately the customer’s choice to decide where to purchase.

3. Credit Customers

  • No Credit Customers for Sales Agents: Credit customers of Jwala Shop are not allowed to work with sales agents. If a sales agent identifies a credit customer, they should encourage the customer to place orders directly through the online platform or by visiting the store. Only cash customers are permitted for sales agents.

4. Brand Representation

  • Maintaining Reputation: Any behavior that tarnishes Jwala Shop’s reputation, such as treating customers poorly or speaking negatively about the brand, will result in immediate termination. In such cases, the sales agent’s earnings in their profile may be withheld, depending on the severity of the situation.
  • Acting as a Representative: Sales agents are encouraged to bring customers to the store to showcase Jwala Shop’s inventory and products. While doing so, they should act as official representatives of Jwala Shop.

5. Ethical Selling Practices

  • No Forced Sales: Sales agents must not force customers to buy from the online platform in pursuit of commissions. While good communication and persuasion are encouraged, any instance of coercion will lead to termination.
  • Discretion in Price Discussions: Do not publicly compare online and in-store prices. Sales deals should be closed privately. Publicly showcasing price differences to gain attention is prohibited and may result in termination for damaging the brand’s reputation.

6. Handling Large Orders

  • Custom Quotes: For significant order amounts, sales agents can request custom quotes through the sales manager. This allows agents to offer tailored discounts to customers making bulk purchases, enhancing customer satisfaction and closing deals effectively.

7. Customer Complaints

  • Actionable Complaints: Any complaint from a customer can result in action against the sales agent. If a sales deal cannot be closed, the sales agent should avoid further engagement.
  • Review Process: In cases of complaints, the sales agent’s total sales performance and reputation, as reflected in the Sales Agent Dashboard, will be reviewed.
  • Consequences: If the sales agent has a poor reputation or if the complaint is serious and recurring, the agent may face suspension or immediate termination. Complaints will be thoroughly investigated and handled strictly.

Additional Notes

  • Always prioritize a positive and professional interaction with customers.
  • Follow ethical practices to maintain the integrity and reputation of Jwala Shop.
  • Collaborate with the sales team and management for any clarifications or support needed.

We appreciate your efforts in representing Jwala Shop. Adherence to these rules ensures a productive and mutually beneficial relationship.