Jwala Shop & Services Pvt. Ltd. Refund and Returns Policy

Effective Date: July, 01, 2023

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

It must be in the original packaging.

Non-Returnable Items

Certain types of items are exempt from returns, including:

Hazardous materials or flammable liquids and gases.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

  • Items with obvious signs of use.
  • Opened items such as tools or construction products that have been damaged or altered.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item and informing you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified number of days.

Late or missing refunds

If you have not received a refund, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time for the refund to post.
  3. Contact your bank, as processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected]

Sale items

Only regular-priced items can be refunded. Sale items are not eligible for refunds.

Exchanges

Exchanges are only accepted for defective or damaged items. If you need to exchange an item for the same product, please contact us via email at [Your Company Email] and send the item to: Nearby Jwala Shop Store Outlet

Shipping returns

To return your product, mail it to: [Your Company Physical Address].

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for exchanged products to reach you may vary depending on your location.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need help?

If you have questions regarding refunds or returns, please contact us at [email protected].